Must Have Skills:

• Able to commute to the central Leeds office 2days a week is mandatory.
• Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
• Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide).
• Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.
• Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
• Strong problem-solving skills with a focus on continuous improvement and automation.
• Good understanding of ServiceNow out of the box architecture.
• Good understanding of other platforms such as; GitHub, Jira, Confluence
• Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast paced environment, potentially across multiple customer environments.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA).
• ITIL v4 qualified.
• Experience with Agile/Scrum methodologies & tools.
• ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.
• Experience in designing and implementing AI solutions to enhance service operations capabilities.