Role: Taxi Renewals Team Leader

Location: Formby

Salary: £28,007 - £30,007 OTE including £2000 Performance related bonus

Working hours: Monday to Saturday, 37.5 hours between 8:00am and 8:00pm on a three-week rolling rota, including 1 in 3 Saturdays

What you will be doing:

• Maintaining department KPIs with a firm focus on exceeding targets 
• Resolving team queries by demonstrating clear understanding of processes and procedures with a focus on first and accurate contact resolution 
• Demonstrating your ability to improve your team’s performance through coaching and training
• Supporting Audit reporting, feedback and quality control for the team
• Contributing to development and implementation of new team processes along with the design and delivery of the departments training
• Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff
• Completing 1-2-1 training / development sessions and return to work interviews
• Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way
• Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
• Motivating and encouraging all members of the team
• Ensuring lunch break times or rota are maintained
• Ability to handle complaints effectively

What we're looking for:

• Good communication and interpersonal skills
• Motivated and results focused with a positive can-do attitude
• Excellent time management, planning, and organizational skills with the ability to prioritise workloads to deliver on challenging deadlines
• A Tenacious commitment to exceed KPI Targets
• Ability to communicate well at all levels both verbally and in writing
• Great attention to detail
• Polite and professional

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.