Title: Waiter/Hospitality Assistant

Location: London, Cannon Street

Salary: £13.15 per hour

37.7 hrs Contract Monday to Friday

Waiter / Hospitality Assistant with can do attitude to join our team in London Headquarters of Executive Search and Recruitment Company.

Waiter/Hospitality Assistant, will play a vital role in ensuring the smooth and efficient operation of our services. Primary responsibility will be to provide excellent customer service and support to our clients and guests during various meetings and events. Ensuring meeting, dining rooms and events spaces are set to the required specification and food and beverages are served in a professional and timely fashion.

Waiter / Hospitality Assistant will build a good rapport with the clients, understanding the brief and learn personal preferences. With the focus on professionalism and friendliness, they will provide attentive service while upholding the highest standards.

Our services are offered Monday to Friday, mainly during daytime hours, with occasional evening events. Therefore, flexibility to work some evenings when needed is desirable.

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiter/Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

• Provide friendly, professional and prompt customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.
• Prepare meeting rooms/ dining rooms and events catering set ups with attention to detail.
• Serve variety of beverages, breakfasts, lunches, as well as dinners or canapes, when occasional evening events are booked, ensuring high-quality standards are maintained.
• Respond promptly and courteously to guest enquiries, requests, and concerns, providing necessary information in a professional manner.
• Collaborate effectively with other team members in hospitality, kitchen and reception to ensure seamless coordination and delivery of services.
• Clear and reset meeting/dining rooms/ events spaces promptly and efficiently. 
• Wash and polish glassware, crockery and cutlery.
• Maintain cleanliness and hygiene standards in the pantry and service areas, adhering to health and safety regulations.
• Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.

• Friendly, outgoing personality; a people person
• Great work ethic and even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Efficient with great organizational skills and attention to detail
• Strong communication and interpersonal skills
• Previous experience in a similar role, ideally with fine dining experience
• Passionate about great food and service 
• You thrive working within a collaborative and inclusive team environment
• Demonstrate ability to work without supervision and take initiative over duties and tasks without being directed
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values, philosophy and culture
• Some knowledge of food safety and sanitation practices

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.