Emergency Call Handler
Location: Exeter
Earn £26,000 increasing to £27,300
Plus, generous allowances for weekend/unsociable hours
Transform Lives with Every Call
Extensive Holidays: 34 days off, including bank holidays and your birthday.
Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.
Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme.
Career Growth: Learning and development opportunities with hybrid working options after 6 months.
About the Emergency Call Handler Role
Due to new business growth, our client is looking for individuals to join their dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You'll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency.
Key Responsibilities for Emergency Call Handler
* Assess and manage emergency situations, contacting relevant services.
* Record call details accurately in systems.
* Guide customers through alarm installation and troubleshooting.
* Monitor and respond to automatic alarm signals.
Skills and Experience
* Calm, caring, and professional with strong multitasking abilities.
* Comfortable in high contact volume environments.
* Experience in customer service, care, or call centres.
* Proficient with Microsoft Packages and adaptable to new technology.
Make a Real Difference
Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day.
Assessment Afternoon: Monday 14th October - afternoon
Start date: Monday 18th November
Initial screening to be completed by Baker Snell prior to this event