WIP and Quality Administrator

• Location: Watford, Hertfordshire
• Job Type: Full-time, Permanent
• Salary: £25,897 - £30,945 per annum, depending on skills and experience

Join our client, an award-winning, world-renowned specialist in decorative metal plating. With over 50 years of experience, we are a leader in the industry, providing luxury finishes across various sectors. They are currently seeking a WIP and Quality Administrator to join our Office/Quality Department, ensuring high-quality standards and superb finishes in line with our prestigious reputation.

Day-to-Day of the Role:

• Liaise with prestigious aerospace and automotive clients to manage customer accounts and ensure requirements are met.
• Facilitate customer orders and keep clients informed about the progress of their products, including any issues.
• Use various software packages, including Sage Accounts and Microsoft Office Suite, to produce documents and maintain records.
• Operate the Dataplate X internal database goods management system for booking parts, raising job cards, and tracking parts' progress.
• Record details of rejected parts from customers and raise rework orders to rectify defects and avoid future issues.
• Answer telephone inquiries, liaise with courier companies for deliveries, and prepare customs paperwork.
• Communicate with production staff to plan work and customer requirements during morning production meetings.
• Assist the Quality Assurance Manager in managing the Quality, Environmental, and Health & Safety frameworks to ensure compliance with legal requirements.

Required Skills & Qualifications:

• Teachable with a keen willingness to learn.
• Excellent communication skills and the ability to liaise with people at all levels.
• Experience in quality or quality assurance is beneficial but not necessary.
• Strong attention to detail and the ability to work under pressure.
• Proficiency in Microsoft Office and familiarity with office environments.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary with a clear progression scale.
• Pension and private healthcare.
• Free car parking and casual dress code.
• 28 days of holiday per annum, including bank holidays.
• Opportunities for overtime at enhanced rates after the successful completion of the probationary period.

To apply for the WIP and Quality Administrator position, please submit your CV