Service Advisor

A leading car and commercial vehicle dealership in Kent is seeking a motivated, customer-focused Service Advisor to join the Maidstone team.

We are looking for someone confident in dealing with customers and colleagues, with a passion for providing first-class customer service. Strong communication and administrative skills are essential for this role.

Main Duties:

• Greeting and assisting customers, ensuring they receive the highest level of service.
• Advising customers on necessary repairs, estimated costs, and timelines.
• Liaising with the workshop and service department to ensure smooth operations.
• Keeping customers updated throughout the service process regarding costs and work progress.
• Maintaining and updating records and computer systems.
• Preparing job cards and invoices accurately.
• Handling customer queries and concerns professionally and courteously.
• Following up with customers to ensure satisfaction with completed work.
• Upselling additional services, parts, or accessories when appropriate.

Hours:

• Core working hours are Monday to Friday, 07:00 - 17:00 (with a 1-hour unpaid lunch break), plus 1 in 3 Saturdays on a rota basis from 08:00 - 13:00.

What We Offer:

• Competitive basic pay.
• On-the-job training.
• Opportunities for career growth.
• Employee discounts on vehicles and services.
• A supportive and friendly work environment.