Red Recruitment is recruiting a Retention Manager in Manchester to join our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation. The salary for this position is £32,500 - £37,500 per annum.

You will be instrumental in the success of the business KPIs and ensuring the client's expectations are exceeded and business targets are met.

Benefits and Package for a Retention Manager:

Salary: £32,500 - £37,500 per annum depending on experience + £20K performance related bonus, OTE £52,500 - £57,500
Hours: Monday - Friday, 9am - 5pm (some flexibility may be required)
Contract Type: Permanent
Location: Manchester
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
Company incentives, access to discount schemesKey Responsibilities of a Retention Manager:

Monitoring, mentoring and motivating the team to ensure that they are supported in their role and performing to the best of their ability
Setting clear performance targets for the individual
Conducting quality checks and coaching sessions per person to ensure a timely renewal process
Supporting on request with client and broker meetings to discuss their renewals and upselling opportunities
Overcoming client retention challenges and problem-solving successfullyKey Skills and Experience of a Retention Manager:

You should have a proven track record in either a team leader or management role
Experience of working towards and achieving set targets and KPIs including daily and monthly SLAs
You should be committed and have the drive to succeed as well as being willing to show flexibility when required
Excellent communication skills, with a varying communication style depending on the audienceIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)