Position: Operations Assistant (Drainage)Reports to: Business Development Manager (Drainage)

The Operations Assistant is essential in supporting the daily operations of our Drainage Division. This role involves a blend of administrative tasks, scheduling, and stock management to ensure smooth and efficient workflows. In this fast-paced position, you will manage schedules, process invoices, oversee inventory, and handle essential data entry. Strong organisational skills and keen attention to detail are vital for success.

• Scheduling & Planning: Coordinate job schedules and manage diaries, using our CRM (Big Change) in collaboration with the Operations Manager.
• Workload & Resource Management: Plan, allocate, and review workloads to ensure targets are met efficiently and profitably.
• Email & Communication Management: Manage the Operations Department inbox, addressing requests and coordinating responses as needed.
• Fleet & Route Planning: Plan company fleet routes with a focus on cost-effectiveness and operational efficiency.
• Customer & Technician Liaison: Act as a primary contact for customers and Cleaning Technicians, assisting with operational enquiries.
• Operational Coordination: Support the coordination of stock, vehicles, and subcontractors to meet business requirements and operational targets.
• Inventory Control: Manage and verify stock records, ensuring inventory accuracy.
• Technician Scheduling: Provide guidance to Technicians on creating structured work schedules within strict timelines.
• Document Management: Amend and distribute RAMS and post-job reports, including Decontamination Certificates.
• Delivery Coordination: Communicate any changes in project delivery timelines to relevant stakeholders.
• Procurement: Coordinate the purchase of materials and services as needed for job delivery, consulting with the Operations Manager.
• Database Integrity: Ensure accuracy and integrity of project data within the internal database.

• Strong proficiency in Maths and English.
• Minimum of 2 years’ experience in office administration.
• Experience within an Operations department or knowledge of operational workflows is advantageous.
• Proficiency with general IT systems, including spreadsheets, word processing, and databases.
• Experience with accurate record-keeping.
• Excellent time management skills with the ability to prioritise and handle competing demands.
• Effective communication skills for both internal and external interactions.
• Ability to produce and present standard reports.
• Capability to handle confidential information sensitively and professionally.
• Basic calculation skills for routine tasks.

Our team members embody our core values of Integrity, Humility, Accountability, and Ambition. We seek individuals who resonate with these principles and who will positively contribute to our culture.