About the role:

As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Manager. This is the ideal role if you are looking to join a successful and growing organisation that can offer you long term career development within a well-established and growing technical team.

This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.

The successful candidate will be required to complete a satisfactory DBS check.

You will be responsible for:

• Responding to and resolving technical queries from end users and VIPs via an ITSM tool
• MDM administration
• Device troubleshooting
• Ensuring Customer documentation is kept up to date
• Working with the team to identify and implement changes to Customer environments
• Providing the highest level of Customer service
• Equipment request handling, device configuration and asset management
• Incoming call handling
• Management of Customer Endpoint protection
• Assist Senior Engineers in implementing best practices across systems
• Dealing with escalations and BAU. Reporting to Line Manager
• Customer site visits where required

Key Skills:

• Experience in administrating M365 including; Intune, Autopilot, Teams management, Exchange management, SharePoint
• Experience working Wi-Fi Technologies e.g Cisco, Meraki
• Experience administrating Active Directory tasks
• Strong people skills and the ability to communicate professionally
• Understanding of networking fundamentals TCP/IP, DNS, DHCP
• Able to use own initiative and follow instruction when directed
• Ability to learn new skills and adapt to new environments
• Extensive experience of troubleshooting a range of devices
• Ability to create detailed and accessible documentation
• Can multi-task and pro-actively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills

In addition, the ideal candidate would also have experience in the following areas, however this is not essential:

• MDM (Mobile Device Management)
• Experience in supporting Apple MacOS / iOS and MS Windows
• Familiarity with an ITSM tool
• Phone Management
• Jamf 100/200
• MS-900

Why Academia?

Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We are not just a supplier; we are a trusted partner for thousands of clients.

Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Your IT success is our business.Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.

Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.

Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK’s most exciting tech success stories.

Benefits include:

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Flexible working hours
• Hybrid working
• Free Will Writing service
• Borrow my doggie membership
• Life Insurance
• Wellbeing Day
• Enhanced Careers Leave
• Monthly full company gatherings

... And much more!