Position: Airtime Billing Manager

Job ID: 2394/2

Location: Redhill

Rate/Salary: Excellent Salary - To be confirmed upon application 

Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Airtime Billing Manager

Typically, this person will take ownership and manage all aspects of the monthly billing cycle. You will be responsible for the UK Airtime Billing team and manage the day-to-day airtime activities. You will act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.

HSB Technical's client is a very established and well-regarded business entity.

Duties and responsibilities of the Airtime Billing Manager:

Management of NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates

To maintain the accuracy of the airtime billing database (NIBS).

Process internal and external requests for activations, deactivations, changes of packages for all the companies services and ensuring any Early Termination Fees are advised

Understand and manage airtime processes and ensure they are performed in a timely manner

Ensuring all provisioning requests are configured correctly for billing the product.

Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders.

Resolving all errors prior to the products bill run.

Running invoice processing within the product timeframe.

Ensure invoice validation before approval and issuing the final invoices to the customers.

Dealing with queries through to resolution within a suitable timeframe

Ensuring the ticketing airtime queues and tickets are managed within the SLAs and all new tickets are allocated, categorised and the status is changed. Ensure tickets are brought to resolution in a timely manner keeping the customer updated with progress.

Checking and approving incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.

Qualifications and requirement for the Airtime Billing Manager:

UK Driving Licence 

A minimum of 5 years experience 

This vacancy is being advertised by HSB Technical who have been appointed to act as the recruitment consultancy for this role