• 5 days per week - office based
• Company Pension
• Free staff frames and eye care
• Flexi Time

Are you a German Speaking Customer Service and Operations Assistant who would like to join our global team in our Head Office in West London?

About us

• With an unparalleled approach to client service, personalisation and eye health, we are unrivalled in the luxury eye wear market.
• We provide luxury, bespoke eye wear market, from our London factory and HQ.
• We built an impressive customer base of stylish celebrities, sports personalities, and discerning individuals, alongside extensive film and television work.

Key duties include:

• Assist customers via phone or email for UK and Europe; resolving queries and providing product advice as needed
• Place orders
• Process repairs
• Handle returns
• Liaise with suppliers
• Liaise and support our sales representatives
• Provide support for the operations manager
• To conduct special operational projects as requested by your manager
• Any other operational and customer service-related duties

Required skills and experience

• Experience handling customers, ideally in a similar high-end retail/wholesale environment
• Proactive, confident, and dynamic personality
• Excellent communication skills and a team player
• IT literate
• Bilingual in German and English (written and spoken) a big plus
• Technical or mechanical background and understanding is also a plus

If this German Speaking Customer Service and Operations Assistant role sounds loke the position for you Apply today! Send your CV below!