Job Title: Internal Sales & Key Accounts Support
Location: Outskirts of Colchester (transport is required due to location)
Job Type: 40 Hours a week.
Salary: up to £28,000 depending on experience

About the Role

An exciting opportunity has arisen for a motivated and customer-focused Internal Sales & Key Accounts Support professional to join a fast-paced and dynamic team. This role is ideal for someone who thrives in a sales-driven environment and enjoys delivering exceptional service to key clients.

Key Responsibilities

Sales Account Support

* Handle incoming sales calls and enquiries

* Proactively engage existing customers to upsell and cross-sell products

* Process sales orders and respond to stock and delivery queries

* Resolve customer issues and complaints in a timely, professional manner

* Monitor stock levels and liaise with logistics to ensure timely deliveries

* Arrange haulage to meet customer requirements

* Report on shortages, delays, or lead-time concerns

* Support Regional Sales Directors with the planning and management of key accounts

* Work closely with clients to meet specific deadlines and service expectations

* Review and improve sales processes to enhance performance

Key Skills & Experience

* Previous experience in a key account or internal sales role

* Experience with national accounts or buying groups is a plus

* Industry background in construction or merchant/distribution sector desirable

* Strong customer service and relationship-building skills

* Ability to thrive under pressure in a fast-paced environment

* Excellent communication, organisational, and time management skills

* Confident working independently with a proactive mindset

* Strong IT skills, particularly with Microsoft Excel

Performance & Results Focus

* Support operational targets and KPIs alongside Regional Sales Directors

* Monitor performance and identify improvements to boost productivity and margins

* Collaborate with suppliers to ensure timely product delivery and issue resolution

Customer Experience

* Promote a customer-first culture, ensuring high satisfaction across all touchpoints

* Help implement and refine internal procedures to improve service delivery

Health & Safety / Compliance

* Adhere to all relevant health & safety procedures and company policies

* Ensure compliance with legislation and internal quality standards

If you're driven, detail-oriented, and passionate about delivering excellent service in a sales-focused role, we'd love to hear from you