We are recruiting on behalf of a leading packaging contractor, seeking a proactive and adaptable Production and Sales Assistant to join their dedicated team in their Royston & Stansted sites.This is a fantastic opportunity for a professional with strong administrative skills and a passion for delivering excellent customer service.Key Responsibilities:

• Serve as the primary point of contact for customers, handling enquiries via phone and email.
• Process and document customer enquiries from initial contact through to design, quotation, production, and delivery stages.
• Prepare accurate job quotes and follow up to convert enquiries into confirmed sales orders, processing these onto the CRM.
• Manage production schedules in line with customer orders, ensuring seamless and timely delivery.
• Maintain and update customer records in the CRM system, including technical designs for future reference.

Requirements:

• Previous administration experience, ideally in a customer-focused environment.
• Strong IT skills is beneficial.
• Excellent customer service skills, both over the phone and via email.
• Proactive, adaptable, and able to multitask in a fast-paced environment.

What’s on Offer:

• A competitive salary between £23,000 - £29,000pa, DOE & location.
• Monday to Friday, 8am – 5pm.
• 20 days holiday + Bank Holidays.
• Great additional benefits and opportunities for growth.

If you are an enthusiastic individual looking to thrive in a dynamic environment, apply today to learn more!