We are looking to recruit a Customer Service Advisor.

The role is paying £14.57 per hour umbrella.

You will be required to work 35 hours per week.

Job details -

• Handling inbound calls related to Council Services including Council Tax

• Assist residents with understanding their council tax bills, payments and account details. ?

• Set up and manage Direct debits, payment plans and other payment options

• Assist with Council tax related issues such as arrears, disputes and exemptions

• Ensure compliance with council policies, procedure and legal requirements

• Maintain accurate up to date record of customer interactions.

Requirements -

• Experience of answering enquiries relating to CTAX billing and recovery.
• Experience of using Revenue systems such as NEC Northgate.