1st Line Support Engineer
Location: Greater Norwich
Contract: 6-Month Fixed Term Contract

Cooper Lomaz is partnering with a local business to provide essential IT support during a key project. We are looking for a proactive and customer-focused 1st Line Support Engineer who will be based on-site, providing both remote and in-person technical support across multiple locations.

About the Role
As a 1st Line Support Engineer, you will be the first point of contact for end users, offering high-quality technical support and ensuring smooth deployment of systems and applications. This role will require travel between sites, so a valid driving license is essential.

Key Responsibilities

Provide 1st line technical support to users both on-site and remotely, troubleshooting and resolving hardware, software, and network issues.
Perform Windows 11 deployments, including installation, configuration, and troubleshooting.
Manage user accounts and permissions via Active Directory.
Administer and support Office 365 applications, including email, OneDrive, Teams, and SharePoint.
Maintain accurate records of work completed using ticketing systems.
Travel between sites as required to deliver effective support.
Collaborate with the wider IT team to escalate and resolve complex issues.Key Skills & Experience

Proven experience in a 1st Line Support or similar IT support role.
Proficiency in Windows 11 deployment and troubleshooting.
Strong knowledge of Active Directory and Office 365 administration.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.

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