B2B Sales Support Executive - £32,000 - Hybrid (Orpington)

Overview:

An amazing opportunity to join a market leading retail organization as a Sales Support Executive. You will play a crucial role in managing the end-to-end process of requests and orders for our B2B clients. You will act as the central point of contact for both clients and internal stakeholders, ensuring seamless communication and order fulfilment across the companies stores across the country.

Role responsibilities:

• Manage and oversee B2B client requests and orders from initial request to successful delivery.
• Serve as the primary office-based point of contact for B2B client queries, ensuring timely and professional responses.
• Collaborate closely with stores across the companies network to guarantee order success and address any operational challenges.
• Act as the liaison for store teams regarding B2B-related queries, offering clear communication and support.
• Maintain accurate records of client interactions, orders, and resolutions in relevant systems.
• Proactively identify and resolve any issues affecting client satisfaction or order delivery.
• Support the sales team in administrative tasks related to the set up and management of B2B accounts.

About you:

• Previous experience in a sales support, customer service or account management
• B2B experience
• Strong multitasking and attention to detail skills
• Excellent communication skills
• Proficient in Microsoft Suite