Job title: Cafe Mal Supervisor, Malmaison

 

Up to £13.20 including Retention Bonus, 35 Hours

Permanent Contract

York

At Malmaison we Proudly Serve Starbucks Coffee.

We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso-based classics such as cappuccino and caffè latte - to iced beverages, hot chocolate drinks and specialities.

If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business this could be the role for you.

Your role as Café Mal Supervisor is to deliver fantastic service and products, which meet and exceed both our guest expectations.  You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on.  Your efforts go on working with the Team to motivate, manage your business and understanding and delivering what it is that makes good customer service great.

Experience in a manging a Barista led coffee house essential.

Cafe Mal Supervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude

· Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

· Executes store operations during scheduled shifts.

· Organises opening and closing duties as assigned.

· Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

· Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

· Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

· Maintains regular and consistent attendance and punctuality.

· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

· Follows health, safety and sanitation guidelines for all products.

Ideally you will have experience in a similar quality coffee brand and role.

IND1 

 

 

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months - just for doing your job  * subject to terms and conditions*
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

 

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

 

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.