Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch

BASED IN LEICESTER

Role Purpose:

Complete the day to day duties within the department
Provide excellent customer service on the telephone, face to face and via email
Manage customer accounts

General Role Description:

Process purchase orders on SAP
Manage customer accounts and build good working relationships
Handle incoming calls and resolve queries
Follow processes and procedures within the department
Work to deadlines, Prioritise work load and multitask
Provide customer back order reports on a weekly basis using the reporting system on SAP
Manage the "info" box, providing customers with an efficient online response to queries via email
Stock Checks, Pricing and product lead times

Person Specification:

Self-motivated
Passionate about giving excellent customer service
Good organisational skills
Pleasant and efficient telephone manner
Helpful attitude
Desire to learn and progress to more advanced duties
Excellent attention to detail
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group