| CUSTOMER SUPPPORT ADVISOR - TEMP TO PERM |

| WORKING HOURS: 8:30AM - 5:00PM / EVERYOTHER SATURDAY THROUGHOUT DECEMBER|

| £12.30 PER HOUR |

| LOCATION: NG15 NOTTINGHAM |

| STARTING ASAP |

Job Responsibilities:

Deliver Exceptional Customer Service:

- Provide a warm, friendly, and welcoming experience to all customers. Uphold a culture of service excellence in all interactions with customers.

Administrative Support:

- Assist with various general administrative tasks as needed.

Customer Communication:

- Respond promptly to customer inquiry emails.

- Address and resolve customer complaints and queries via chat messages.

First Impression:

- Create a positive and lasting first impression with every customer.

Effective Customer Interaction:

- Listen attentively and use effective questioning techniques to meet customer needs.

Product Knowledge:

- Stay informed about current offers, promotions, and product availability to assist customers effectively.

Complaint Handling:

- Ensure swift and efficient resolution of incoming complaints, follow-ups, and inquiries.

- Direct issues to the appropriate department or personnel as needed.

Required Skills:

- Attention to Detail

- Excellent Administration

- Communication Proficiency

- Friendly Phone Etiquette

- Active Listening

- Flexibility

- Team Player

- Supportive and cooperative attitude towards colleagues

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