Sales and Commercial Manager - Are you a dynamic, results-driven individual with a passion for the performing arts?

If so, we are looking for a talented Sales and Commercial Manager to join our vibrant team at Jerwood DanceHouse in Ipswich, Suffolk.

Why Dance East?

DanceEast is more than just a dance company - we are a community. We are committed to fostering talent, offering enriching dance experiences, and making dance accessible to all. Working here means joining a team of passionate professionals dedicated to making a difference in the world of dance and community arts.

Fantastic company benefits include:

Competitive Salary:  On offer is a competitive salary of £32,000 - £34,000 per annum
Holiday: 20 days holiday per year pro-rata, increasing to 25 days per year pro-rata after 2 years of continuous employment
Pension scheme
Employee extras such as: complimentary tickets, flexible learning opportunities, staff discount

About the role:

As the Sales and Commercial Manager, you will lead the management and development of DanceEast's commercial activities, including ticket sales, catering, events, and venue hire. Your core mission will be to increase commercial income while ensuring that all commercial pursuits align with our charitable purpose and deliver outstanding customer service. You will be required to work 37.5 hours per week, normally over 5 days.

Main duties and responsibilities:

Always ensure excellent standards of customer service and duty management.
Develop DanceEast's approach to customer service and train staff through effective leadership.
Develop and implement an income generation strategy
Maintain a welcoming environment at the reception and promote DanceEast's activities.
Manage the Ticketing & CRM system (Spektrix) to maximise income generation.
Report on sales, donations, and other income streams to inform strategic decisions.
Oversee data entry and compliance with data protection regulations.
Review and establish the café offer to maximise sales and profits.
Maintain high standards of service and compliance with Environmental Health Regulations.
Promote DanceEast as a premier events venue.
Plan and manage events to achieve income targets.
Generate new business through field selling, client promotions, and market research.
Recruit, train, and support the staff team.
Prepare staff rotas and ensure appropriate staffing levels.
Foster a culture of internal communication and team development.

About you:

We are looking for someone who is energetic, innovative, detail-oriented, and calm under pressure. You should be self-motivated, collaborative, flexible, and committed to diversity and inclusion. Qualifications include a proven record of success in income generation, experience in event planning and schedule management, customer-facing roles, and team management.

We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role. Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: CRM Management, Income Generation, Event Planning, Customer Service Excellence, Team Leadership, Catering Management, Community Engagement, Dance and Performing Arts.

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