Job Title: Customer Service Specialist

Location:

• Remote: Work from home
• Hybrid: Split time between home and our office in Holborn

Salary:

• £25,000 - £30,000 per annum

About Our Client Our client is an education platform committed to providing free, high-quality resources for students and teachers. They offer affordable online courses and personalised tutoring, with bursaries for low-income students. Their mission is to nurture academic success for all.

Purpose of the Role Deliver exceptional customer service by providing personalised guidance and support to students, parents, teachers, and tutors. Handle queries, troubleshoot issues, and ensure the smooth operation of educational services.

Duties of the Customer Service Specialist Role

• Tuition Support: Assist with account creation, booking lessons, recommending tutors, troubleshooting, and processing refunds.
• Course Support: Provide information about online revision courses and offer real-time support during sessions.
• Resource Assistance: Help users navigate resources and report website issues.
• Communication: Respond to emails and answer phone calls.

What We're Looking for from a Candidate

• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Proven experience in high-quality customer service
• Familiarity and/or interest with the UK education system (GCSEs and A-Levels)
• Proficiency in data management and administrative systems

Benefits to the chose Customer Service Specialist include

• Flexible working hours
• Unlimited holiday (max two weeks away in one go)
• Yearly bonus
• High-quality laptop monitor, and work phone
• Training courses for professional development
• Yearly retreat
• Mental health support

If Office-Based:

• Free barista coffee and beer
• Free weekly breakfast
• Monthly social events (meals out, crazy golf, bowling)
• Company-funded commute within the TFL network

We are holding interviews ASAP so please apply now to be considered!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.