Sales Consultant
£26,000

Monday to Friday 09.30am - 5.00pm and Saturdays 10.00am - 2.00pm
Location: Sawbridgeworth

Our client is a leader in Kitchen & Components company, dedicated to providing exceptional products and services to their valued customers. They pride themselves on their commitment to quality and customer satisfaction. HRGO are looking for a passionate and experienced Sales Consultant to join their team. The chance to make a real impact in a growing the company.

Key Responsibilities:
* Lead and manage the customer service team to ensure outstanding service is delivered consistently and to a high standard.
* Oversee order processing, ensuring accuracy and promptness.
* Develop and maintain efficient telephone communication processes to handle customer inquiries and issues effectively.
* Collaborate with the shipping department to ensure timely and efficient delivery of products.
* Continuously improve customer service procedures, policies, and standards.
* Drive initiatives to enhance customer focus and satisfaction within the organisation.
* Handle complex customer issues and delegate to team members as necessary.

Qualifications & Skills:
* Proven experience in a customer service role, ideally within a similar industry or retail.
* Previous experience within the Kitchens Trade (not essential)
* Strong customer service skills with a customer-focused approach.
* Excellent telephone communication skills.
* Ability to multitask
* Strong problem-solving skills and the ability to handle difficult situations with professionalism.
* Good communication skills
* Good knowledge of IT, social media and advertisement