REPORTING TO: Senior Program Manager LOCATION: Sittingbourne, Kent DATE/REF: December 2024 JOB PURPOSE To plan, manage and monitor the inventory and processing of a range of projects for multiple accounts in conjunction with the Project Team and Account Manager. KEY ACCOUNTABILITIES The main duties and responsibilities of this role are as follows:
• To manage and monitor all inventory requirements ensuring that inventory is available for customer call-offs, identifying any issues that would result in shortages and preparing action plans to resolve.
• To prepare batch proposals for sending to the customer for commitment to produce inventory.
• To plan, monitor and manage the production requirements needed for the projects, in-line with the customer confirmed commitment.
• To create production orders on the system and schedule assembly, model shop production as needed for the projects.
• To complete all production launch documents for the RTC Asia Production Management Team.
• To set up Part Numbers, Bills of Materials and all associated sub-entities for Parts in the Company system.
• To assist the estimating team in the preparation of production estimates when required, contacting suppliers to obtain the most cost-effective solutions and communicating the requirements of the given enquiry to the suppliers.
• To prepare monthly inventory reports and monitor age of inventory, invoicing in line with the customer agreements for aged stock.
• To pro-actively monitor progress of orders, identifying issues, changes, developments and potential problems.
• To assist when required with the processing of sales quotes and sales orders through the system. Including all delivery and export documents.
• Communicate order requirements to the internal teams for timely completion of orders.
• Attend customer meetings with the Account, Program and Project Managers.
• To enter accurate information into the Company databases including excel.
• Liaising with customers, warehouse and suppliers regarding inbound delivery logistics.
• Advise and respond effectively to any customer enquiries or requests.
• In collaboration with the Account, Program and Project Managers, manage customer call offs, including communicating with the customer.
• Supporting the project management, product development, sales and marketing teams as required.
• Support the preparation of the weekly highlight reports and other necessary reports on project / order status as requested by the Account, (Global) Program and Project Managers.
• When required, support customer services with the preparation of the monthly KPI reports for all Sales Orders.
• To assist in the answering of the incoming telephone calls received by the Company.
• Undertake any other duties as assigned by your Line Manager. SKILLS AND EXPERIENCE
• Effective oral and written communication
• Organisational skills
• Time management
• Computer literate with knowledge of Word, Excel and Project software
• Business Management software
• Eagerness to learn manufacturing and production techniques relevant to the industry.
• Proactive decision maker
• Team player, strong interpersonal skills, self-motivated and willing to travel.
• Attention to detail
• Self-starter and resourceful PERSON SPECIFICATION Project Coordinator Qualifications Essential
• Excellent numeracy and literacy skills Desirable
• Level 3 qualification/A Levels or experience to an equivalent level Experience Essential
• To have worked in an administrate role for a minimum of 4 years.
• Inventory management.
• To have dealt with inbound and outbound shipments from around the world
• To have dealt with export and customs & excise documentation
• To have worked with international warehouses Desirable
• To have industry experience
• To have a knowledge of production techniques Skills / Attributes Essential
• Computer literate Microsoft
• Attention to detail
• Have used an ERP system
• Excellent time management and organisation skills with the ability to work with multiple projects whilst assisting others in your team simultaneously, whilst working to tight deadlines
• Working without direct supervision and managing own workload
• Eagerness to learn manufacturing and production techniques relevant to the industry. Communication Essential
• Be a forward thinker
• Experience of dealing with people at all levels
• Good verbal and written communication
• Problem solver, strategic thinker and planner Additional Essential
• Current driving licence.
• Must have the ability and willingness to travel both within the UK and Overseas as and when required.
• Have a valid passport