Rewards and Benefits on Offer;

* Immediate start

* Company pension

* Cycle to work scheme

* Employee discount

* Free parking

* Life insurance

* On-site parking

MTrec's New Opportunity;

MTrec Technical are proudly representing a prestigious engineering client, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Field Service Coordinator to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career. Our client is a major player in their sector, and you will be joining an industry leader where you will enjoy a great team culture and a fantastic new career move.

If you have experience within a planning or administrative role within engineering/manufacturing, please apply now for an immediate response.

The Job You'll Do;

* Provide support to the refurbishment energy upgrade and spares department

* Support project engineers in providing customers with timely quotations/technical information

* Support department financial/invoicing processes.

* Liaise with suppliers for additional information, deliveries, project management & engineer visits.

* Maintain our systems to ensure all Quotations and Projects are efficiently and effectively dealt with.

* This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.

* Liaise with both purchasing and production colleagues to ensure customer requirements are met with regards to delivery dates

* Have a proactive approach to the execution of the work to ensure that all key items are dealt with or escalated to ensure an effective turnaround.

* Provide customer support ensuring complaints or queries are answered promptly or directed appropriately

* Good working knowledge of Microsoft Office would be beneficial as we are actively improving current administrative tools and processes

* Manage the aftersales inbox - Direct customer contact in relation to the above processes.

About You;

* Accuracy/attention to detail is imperative to this role

* Ability to multi-task due to reactive environment of the service department.

* Ability to work through tasks in a disciplined and organised manner

* Ability to operate on own initiative and priorities workload accordingly, with support of other team members where required.

* Competent PC skills (SAP and Microsoft Office)

* A conscientious and enthusiastic team player with a confident manner

* Customer service skills

* Training will be given to cover existing internal systems where required