The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.

Client Details

Our client is a global finance organisation

Description

The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.

Responsibilities:

• Serve as the first point of contact for the client base regarding product-related inquiries.
• Collaborate with application support to diagnose and resolve customer issues.
• Provide support for all trading and back-office platforms within the enterprise business stream to both internal and external clients.
• Manage system analysis and oversee new system implementations.
• Handle incident management in accordance with ITIL standards.
• Build strong relationships with Application Development teams and business sponsors.
• Leverage a data-driven approach to enhance and monetize product content.
• Liaise with IT and key business stakeholders to drive product changes.
• Expand internal knowledge of the product suite through workshops and training.
• Ensure compliance with the company's regulatory obligations under SEC, FINRA, NFA, CFTC, and other applicable exchanges.
• Adhere to the operational risk framework, ensuring compliance with all regulatory and company-set parameters.
• Act as a role model, demonstrating the highest standards of integrity and conduct, in alignment with company values.
• Consistently follow the company's Code of Conduct.
• Ensure awareness of and adherence to all internal policies relevant to your role.
• Report any policy breaches to Compliance or your supervisor as required.
• Escalate risk events immediately.
• Provide input into risk management processes as needed.

Profile

Skills And Experience

• Solid background in Windows, Linux/Unix OS,
• Proven experience using SQL and Python scripting experience
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
• Strong understanding of the brokerage business.
• Understanding of the commodity markets in a technology capacity.
• Experience with change and project management methodologies.
• Excellent presentation skills.
• Excellent verbal and written communication skills
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Python exposure is essential

Competencies

• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Job Offer

This role is offering up to £85,000 per annum for the perfect candidate.

The role offers hybrid working - 2 days a week on site are required

This will be a 2 -3 stage process with a technical assessment involved in person