• Annual Salary: £25,000 - £30,000
• Location: Felixstowe
• Job Type: Full-time, Permanent

We are seeking an entry-level Operations Coordinator to join a well establish forwarder that offer a wide range of services to it customers. This role is ideal for individuals with strong customer service skills and a keen eye for detail. While no prior freight forwarding experience is required, the successful candidate will be expected to quickly learn the ropes and contribute to our operations.

• Coordinate and manage the logistics of freight operations, ensuring timely and efficient movement of goods.
• Act as the first point of contact for customer inquiries, providing exceptional service and resolving issues promptly.
• Monitor and track shipments, keeping customers informed of their status and any changes.
• Collaborate with various stakeholders, including shipping lines, transport companies, and warehouse staff, to ensure smooth operations.
• Maintain accurate records and documentation related to shipments, customs clearance, and other operational processes.
• Assist in identifying and implementing process improvements to enhance operational efficiency.

• Strong customer service skills with the ability to handle inquiries and issues effectively.
• Excellent attention to detail and the ability to multitask in a fast-paced environment.
• Good communication and interpersonal skills.
• Proficiency in using computer systems and software for data entry and management.
• A proactive approach to learning and a willingness to gain knowledge in freight forwarding.
• Ability to work collaboratively in a team setting as well as independently.

• Competitive salary within the range of £25,000 to £30,000.
• Opportunities for professional development in the freight forwarding industry.
• Supportive team environment.

To apply for this Operations Coordinator position, please submit your CV and cover letter detailing your customer service experience and why you are interested in transitioning to a role in freight forwarding.