How did an engineer designing engines for Ford become the inventor of a leading digital coffee roasting technology company with a Farm-to-Cup mission?

Our founder Andrew grew up in coffee producing countries watching his agriculturalist father help farmers grow better coffee. Upon the family's return to the UK, whilst the country was getting their fix from supermarket instant coffee, Andrew & his family would roast coffee in a simple pan to enjoy fresh coffee whilst identifying with the story and journey of their roast.

After swapping a career with Ford for a life in Product Design, it was at the Royal College of Art where Andrew designed and built an early prototype for a home coffee roasting machine that also supported his farm-to-cup mission to better reward producers.

IKAWA was born

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Role Info:
Logistics and Quality Support Technician
£27,000 - £28,000
South London HQ
Hours: 9-5 (flexible working available with core hours 10am-4pm)
Full Time - Permanent

Vision: Improve Coffee for Everyone.
Company: Internationally Loved Digital Coffee Brand. Since 2010. 70 + Countries. 10,000+ Users. 1,000,000 cups of coffee

Your Background / Skills: Logistics coordination, Inventory management and software, Quality Control processes, Technical drawings and inspection plans.

About us:

We want to improve coffee for everyone, farm to cup.

We design and manufacture transformational, innovative systems to improve the quality and appreciation of coffee globally. Right now, that means two revolutionary coffee roasters for professional and home users.

Our plans go further than coffee roasters. For us, the bigger picture extends to coffee as a whole. Our vision is to improve the value chain for smallholder producers and benefit the global coffee industry and drinkers by improving quality and appreciation of excellent coffee.

Join us on our exciting journey and help us achieve our ambitious goals. Together, we can continue to improve coffee.

The Logistics and Quality Support Technician Role:

We are looking for a motivated and detail-oriented Logistics and Quality Support Technician to join our team.

This dual-role position combines logistics responsibilities such as the collection and dispatch of roasters from customers, with quality support tasks, including receipt and inspection of parts and components.

The ideal candidate will work closely with the quality technician, ensuring that parts are inspected according to inspection plans and technical drawings, and will handle non-conformance reporting where necessary.

Key Responsibilities:

+ Coordinate collection and dispatch of roasters to and from customers.
+ Receive and log parts using Cin7 Core inventory software.
+ Inspect received parts with the quality technician, following inspection plans and drawings.
+ Report inspection results to the quality technician promptly.
+ Complete non-conformance reports for parts that don't meet specifications.
+ Keep organised records of parts received, inspected, and dispatched.
+ Assist logistics and quality teams to ensure smooth operations and high standards.

Required Skills:

+ Strong organisational skills for managing logistics and quality tasks.
+ Experience with inventory management software (Cin7 Core preferred).
+ Ability to read technical drawings and inspection plans (training available).
+ Detail-oriented, with accuracy in reporting and data logging.
+ Strong communication skills for issue reporting and team coordination.
+ Ability to handle multiple tasks in a fast-paced environment.

Preferred Skills:

+ Experience in logistics or warehouse operations.
+ Familiarity with quality control processes and inspections.
+ Knowledge of non-conformance reporting.
+ Forklift licence (preferred but not required).

Physical Requirements:

+ Able to lift boxes up to 10kg+.
+ Comfortable working in a warehouse, standing or walking for long periods.

Sounds like a good fit? Apply here for a fast-track path to our Hiring Team.

Your Experience / Background / Previous Roles May Include:
Logistics Coordinator, Quality Control Coordinator, Quality Assurance Assistant, Supply Chain, Quality Control Assistant.

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