Job Title: Customer Support Advisor

Industry: Housing Development

Contract Type: Temporary

Start Date: ASAP

Contract Length: 3 months initially

Working Pattern: Full Time - Monday to Friday - Standard day time hours

Our client, a leading Property company in the Housing Development industry, is seeking a dynamic and customer-focused individual to join their team as a Customer Support Advisor. As a Customer Support Advisor, you will play a crucial role in providing exceptional customer service and ensuring complete customer satisfaction. This is a temporary position with a contract length of 3 months, but could extend further or have temporary to permanent potential.

Responsibilities:

• Handle customer enquiries with professionalism, promptly addressing any issues raised and ensuring customer satisfaction.
• Manage and update databases, ensuring easy reporting and document retrieval.
• Collaborate with development colleagues and contractors to ensure efficient completion of remedial works.
• Utilise IT systems and reporting to manage defect resolution and identify areas for improvement.
• Work closely with the development team and other colleagues to implement recommendations for enhancing service delivery.
• Maintain high levels of customer service throughout the customer journey, ensuring efficiency and satisfaction.
• Conduct post-completion satisfaction surveys to collect and analyse feedback, sharing findings with the development team for continuous improvement.
• Maintain accurate records, update systems, gather customer feedback, and provide information for performance reporting.

Skills/Experience:

• Proven experience as an Administrator in a fast-paced environment.
• Experience in a Customer Service role.
• Ability to meet targets and deadlines.
• Strong organisational skills.
• Ability to cultivate productive relationships with colleagues and partners.

Desirable Skills/Experience:

• Experience with defects management software and producing reports.
• Experience in the construction or house-building sector.

Location:

A split working pattern between a Manchester-based office and home-working

To apply:

If you are an enthusiastic and customer-focused individual with relevant experience, we would love to hear from you. Applications will be reviewed on a rolling basis, so we encourage you to apply as early as possible as this position will not be available for long.

Join our client's team and make a meaningful impact in the Housing Development industry. Apply now and be a part of their dedicated and customer-oriented team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.