Job type: Full time, 37.5 hours per week, Monday to Friday

Location: Based out of Leeds office, travel required to other sites (Manchester & Edinburgh)

Salary: Up to £55k, travel between sites is funded

Responsibilities:

* To work with all relevant parties to improve the operational systems, processes, and policies in support of the company's mission which includes contributing and originating strategic planning within the operations department and wider business

* To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Ensuring the best value return from the business.

* To interact with the Directors and key stakeholders of the business and support and deputise the National Account Manager when required.

* Monitor and manage SLA's in order to deliver tasks in a timely and effective manner for the end user.

* To complete trend analysis on planned and reactive tasks. Produce ADHOC, daily, weekly and monthly reports.

* Manage the Invoice process from start to finish and act as the on-account finance controller.

* To track and record all service charge items in multi-tenant sites.

* Manage and maintain Subcontractor information and documentation

Candidate specification:

* Previous Facilities Management experience

* Excellent verbal and written communication skills

* Able to prioritise workload in order to meet deadlines

* Strong financial understanding with keen attention to detail

* Competent in the use of Microsoft Office applications

* Willing to 'go the extra mile' to provide a best-in-class service

* Willing to learn and continually develop skills

* Has a 'Can do' attitude

* Worked with Concept Evolution or similar CAFM systems

* A Customer Experience mindset

* Health & Safety experience, IOSH or equivalent qualification

* Industry knowledge in Engineering and Cleaning

* Financial acumen

* Moves and changes experience