Job Title: Senior IT TechnicianCompany: Meridian Business Support - Leading Recruitment Business (Top 100 Companies to Work For)Location: Wythenshawe, ManchesterSalary: Competitive + BenefitsAbout Us:We are a dynamic, award-winning recruitment business recognized as one of the top 100 companies to work for. Known for our commitment to excellence and innovation, we’re now looking for a skilled Senior IT Technician to join our team. This role is an exciting opportunity to work at the heart of our IT operations, supporting our strategic technology goals while ensuring a seamless experience for all end-users.The Role:As the Senior IT Technician, you will play a critical role in supporting our company’s strategic IT plans. You will oversee the IT help desk, providing hands-on support while managing and mentoring a dedicated team. In this position, you'll work closely with various departments to implement and support technology solutions, contributing to our company’s growth and operational efficiency.Key Responsibilities:

• Support and execute the business’s IT strategy to ensure scalability, security, and performance.
• Oversee and run the IT help desk, managing ticket resolution and escalation processes.
• Lead and develop the IT support team, fostering a collaborative and results-driven environment.
• Troubleshoot and resolve a range of technical issues to maintain high levels of user satisfaction.
• Manage and optimise Microsoft 365 and related technologies, ensuring best practices and compliance.
• Implement and monitor IT security protocols to protect company data and systems.
• Collaborate with senior leadership to identify and plan future IT needs in line with business goals.

Qualifications & Experience:

• Proven experience in a similar role, ideally within a fast-paced, client-focused business environment.
• Strong knowledge and practical experience with Microsoft 365, including Exchange, Teams, and SharePoint.
• Solid understanding of network infrastructure, IT security, and endpoint management.
• Experience managing IT help desks, including ticketing systems and user support processes.
• Strong leadership skills with experience managing and developing IT teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical colleagues.

What We Offer:

• A dynamic, supportive workplace recognised as a Top 100 Company to Work For.
• Opportunities for professional growth and advancement within a thriving business.
• Competitive salary and benefits package.
• Access to training and development resources to keep your skills sharp and up-to-date.

How to Apply:If you’re a proactive IT professional with a passion for technology and team leadership, we’d love to hear from you! Apply today to join our top-tier team and play a pivotal role in our exciting growth journey. Please send your CV to: