Technical Customer Service Advisor

• Based in Chessington
• £26,000 - £28,000 (DOE)
• Full time, 8am - 5pm
• Free parking
• 20 days holiday + bank holidays

The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges.

This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.

Job specification:

• Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
• Process and track warranty claims to completion.
• Maintain accurate records in the CRM system.
• Assist with stock management and rotation in the warranty warehouse.
• Oversee and track outsourced repairs.
• Participate in team meetings and company events, including exhibitions and installations.
• Maintain a clean and safe workspace, adhering to health and safety standards.
• Ensure gaming products comply with regulations and are properly labelled.
• Follow health and safety procedures, ensuring a safe environment for employees and visitors.
• Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.

Person specification:

• At least 1 year of experience in a customer-facing role or technical support.
• Strong interest in technology and electronics.
• Ability to troubleshoot basic technical issues.
• Familiarity with Windows and MS Office.
• Excellent verbal communication and confident telephone skills.
• Proactive with strong teamwork and collaboration abilities.
• Strong organisational and problem-solving skills.
• GCSEs in Math and English (Level 4/Grade C or equivalent).
• Self-motivated, resilient, and persistent.
• Results-driven, reliable, and trustworthy.
• Excellent time management and punctuality.

Additional information:

• 38.5 hours per week
• Pension

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.