Customer Service Advisor

• Up to £25,000
• Full Time, 9-5
• Free Onsite Parking

Elevation Recruitment are thrilled to be working with a well-known, Doncaster based business, as they are looking to recruit their next Customer Service Advisor. This is a permanent role with progression opportunities for the right candidate!

The duties of the Customer Service Advisor will include:

• Collaborate as part of a team, supporting one another in delivering exceptional service in a fast-paced environment
• Provide a dependable customer resolution service across various communication channels
• Take ownership of customer issues and prioritise resolving them during their initial contact
• Efficiently manage personal queues, workloads, and customer cases
• Appropriately escalate issues to the relevant teams
• Ensure customer information is accurately updated and compliant with GDPR
• Identify vulnerable customers and register them for appropriate services

Key skills required of the Customer Service Advisor:

• Excellent customer service skills with a strong focus on empathy and problem-solving
• Proven teamwork experience
• Strong time management and organisational skills
• Attention to detail
• Previous experience in a customer service or operations role is essential

If you’re experienced in Customer Service and looking for that next step, this could be the role for you!