Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling.

Olympus are recruiting for a Service Coordinator to join the Customer Care ( Call Centre team) on a permanent hybrid basis based out of HQ in Southend on Sea

What is the purpose of this position?

Providing our customers with first-class after-sales support via various communication methods including a telephone system, email and webchat.

Our Service Coordinators are responsible for the handling of customer enquiries regarding the repair and servicing of equipment.

The team's focus is on maximising our Uptime offer to customers, and our Service coordinators are pivotal in the customer outputs of our repair process. Responsible for the management of a range of administrative tasks, the team enables the movement of repairs through our various repair centres. providing continual, proactive repair updates to our customers and working as part of the wider Customer Care team, the Service Coordination role utilises an area management system, with responsibility for a geographical region.

Key Responsibilites

* Offering exceptional service to customers over the phone, managing both inbound and outbound calls.

* Managing multiple work streams including call management and various administrative tasks.

* Use of multiple applications to accurately record service requests, assessing priority levels and triaging accordingly.

* Responsible for courier arrangements and monitoring collection/delivery success.

* Identification and logging of Potential Adverse Effects (PAEs) and the resulting regulatory output.

* Coordinate and continually monitor the progress of each service request, working in collaboration with the Repair Centre and Up-Time Support Managers.

* Maintenance of accurate and up-to-date detailed case records on company ERP system.

* Providing customers with proactive and scheduled communication throughout the Service life cycle using various communication methods including email and webchat.

* To coordinate the supply and return of loan equipment within specified time sensitive targets.

To be considered for this role you will have

* Call Centre or Customer Service Experienc

* Clear verbal and written communication skills

* Flexibility

* Ability to work as part of a team

* Excellent attention to detail

* Problem solving skills

* Ability to multitask

What does Olympus offer?

* A description of the applicable benefits

* In addition to a competitive salary, Olympus contributes greatly to employee pensions

* All employees are eligible for private medical cover and life assurance

* A generous annual leave entitlement which increases over your length of service

* We support work-life balance with flexible working hours and hybrid working

* Employee Assistance Program to support your health, mental and emotional-wellbeing

* We have a subsidised staff restaurant on-site at our UK HQ (and free parking, of course)

Other benefits include discounted gym membership, a free annual health check, enhanced

At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.

Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown