Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett

Experience in new build housing is critical for this role, however similar roles may be considered.

Role:

* Ensure all calls received into the department are managed appropriately and issues are logged

* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out

* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel

* Maintain the relevant Customer Care log/monitor

* Ensure defects are reported to sub-contractors on a regular basis.

* Arrange completion of end of defect works for Housing Associations

* Liaise with Site Teams to ensure remedial works are completed within timescales

* Liaise with Sales Teams to ensure customer queries are answered

* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects

Background:

* Experience of working as an Administrator in a fast paced environment

* Ideally experienced working within new build house building

Benefits and rewards

* Competitive salary and annual bonus

* Contributory pension scheme

* 25 days holiday, plus bank holidays

* Plus other benefits

Contact Michael Dufferwiel at Elvet Recruitment for further details