Operations Support Assistant

We are working with a unique and exciting company in Chester, who are looking to expand their operations team. You will be assisting with operational projects to support various departments within the business. You will faciliate great communication between the Operations and IT departments and will stay ahead on all UAT developments. Communication is a key part of this fast paced and varied role.

WHAT YOU WILL WANT TO KNOW ABOUT THE OPERATIONS SUPPORT ASSISTANT ROLE:

• Salary is £26,000 per annum.
• Working hours of Monday to Friday 9am to 5:30pm
• Initially office based and after probationary period you can choose to work from home one day per week
• 25 days holiday plus bank holidays, and the ability to buy or sell holidays.
• Holiday entitlement increases with length of service.
• Team parking available
• Lots of wellbeing perks and benefits such as Employee Assistance Programme etc.
• Attractive Company pension
• Life insurance with added extras
• A brilliantly modern office to work in, in a central location.

A SNAPSHOT OF YOUR DAY

• Working on operational projects
• Collaborating with internal departments and IT to progress projects through to finish
• Taking ownership of UAT testing - liaising with the UAT team and colleagues in ops
• Transaction monitoring and payment screening
• Maintain detailed and accurate records of all findings
• Investigate complaints and resolve effectively in line with policy and process
• Build positive customer experiences through identifying improvements
• Understand the background of queries and how best to resolve them

DOES THIS SOUND LIKE A GOOD FIT FOR YOU?Please read on for the essential skills our client is hoping you will be able to showcase:

• Ability to multi-task and work on lots of projects at once
• Be able to use a variety of systems effectively
• Ability to build and maintain relationships
• If you have some previous project work experience this would be great
• Any experience in complaint handling would be an advantage

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

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