Key duties:

To provide advise and support on how to raise a complaint Reslove any complaints in a quick manner To be able to go through the complaints process, when investigating the issue as well as lisaing with the Patient Services Manager Arrange and attend both meetings and hearings, to also provide and create cases Responsible for data entry- ensuring all information was updated Maintain and update all recrods on the databaseTo be able to manage a large amount of complaints in a professional manner To be able to draft and send responses regarding complaints To have Information Management Skills 

If you are interested in the above, please contact Chloe Dunkley on the HR Corporate Functions team on , or