Job Title: IT System Support
Location: Diss

Cooper Lomaz has teamed up with a business just outside of Diss to find a motivated IT System Support to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team.

About the Role:

As a IT System Support , you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the companies ERP system. This role is suitable for someone who is has exposure to ERP systems and wants to continue to learn.

Responsibilities:

• Act as first point of contact for all issues relating to the ERP system
• Demonstrate to colleagues how to access information on the ERP system
• Provide remote and deskside support to colleagues
• Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames
• Support a wide range of customers, from colleagues in Engineering, Finance and HR

Desired Skills and Experience:

• Strong communication skills both written and verbally
• Enthusiasm and drive to pursue a career in IT
• Background working in a manufacturing environment would be advantageous
• Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial.

Due to the location, having access to a vehicle for daily commuting to the office is essential.

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