Customer Service Administrator

Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for Sales Administrator

Salary: £23,569 per annum + Bonus

Contract Type: Permanent

Location: Stockton

Hours: Full Time

Job Purpose: To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.

Responsibilities:

* Accurate completion of day-to-day activities.

* Manage the service book, service call traffic and planning of all aspects of the services we offer.

* Liaise with factories and suppliers ensuring customer service excellence.

* Support the Finance department to ensure payment / credit terms are adhered to.

* Complies with financial regulations, policies, and controls.

* Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.

* Ensure service targets and KPI's are achieved, and expectations are met with optimum levels of quality & service delivery.

* Ensure accuracy and quality of all processes.

* Prioritise workload and demand from internal and external requests.

* Ensure the delivery of quality customer service.

* Support any escalations with a one call resolution.

* Continuously monitor own performance for maximum efficiency

* Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)

* Maintain customer relationships across all of our customers and escalate concerns where necessary.

* To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.

* To follow health, safety and environmental guidelines and procedures in respect of personal and department activities

* To support holiday cover for the Sales Operations Manager when required

* Carry out any other reasonable duties requested.

Essentials:

* Demonstrable experience of prioritisation

* Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.

* Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity

* High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

For more information please contact Imperial Recruitment Group