Property Damage Restoration Technician in North and West London

Job Purpose:

To deliver top-notch solutions for water, fire, and accidental damage in residential and commercial settings, ensuring high customer satisfaction and adherence to service standards.

Key Responsibilities:

Attend new job allocations for domestic and commercial perils.
Identify and pursue new business opportunities.
Follow company and quality procedures, including Health & Safety.
Conduct moisture surveys and apply drying techniques.
Prepare and calibrate equipment.
Communicate with customers, loss adjusters, builders, insurance companies, and policyholders.
Recommend and implement new methods and techniques.
Maintain and service the company van.
Input reports in real-time and update job statuses weekly.
Ensure health and safety compliance.
Supervise subcontractors and additional technicians.
Engage in continuous professional development.

Key Interfaces:

Area Operations Manager
Commercial Project Managers
Claims Operations
Policy Holders
Loss Adjusters
Customers
Subcontractors and Agency Staff
Suppliers and Supplier Managers
Customer Services Manager
HR
Health & Safety/Quality Manager

Skills & Abilities:

Building knowledge, mould/bacteria awareness
Technical expertise in water, fire, and accidental damage restoration
Competitor awareness and cost control
Ability to upsell, think laterally, and communicate effectively
Empathetic and customer-focused

Competencies:

Health, Safety and Quality
Business Focus and Customer Focus
Learning and Improving
Teamwork and Adaptability
Communication and Problem Solving

Education & Experience:

General education with GCSEs in English and Mathematics
BDMA Technician (desirable)

Performance Measurement:

Customer satisfaction
Achievement of budgeted turnover and service standards
Key Performance Indicators
Performance appraisals

Reporting To:

Area Operations Manager
Join our team to deliver exceptional property damage restoration services and build strong customer relationships. Apply today