We are hiring an Administrator for our amazing client based in Royston. This role is working for a national Mechanical and Electrical building service provider, who offer integrated planned preventative as well as reactive maintenance services across all property portfolios and are looking for an administrator with great organisation and communication skills. This is a full-time position starting on a temporary basis with a view of going permanent for the right candidate.

This role will suit candidates with previous experience working within a call centre, customer service or help desk environment, full training will be provided, and you will be working within a fantastic, supportive team. They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services.

Responsibilities will include:

• General administration/office duties including preparing documents, producing files and filing
• Answering incoming phone calls & emails over various inboxes
• Allocation of works to engineers based in the South-East of the UK
• Working to response times to meet contractu SLA agreements
• Monitoring dashboard data to ensure we are meeting contractual SLAs
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc

Requirements:

• Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced/pressured Service Desk environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks
• Accurate data entry skills