Customer Service Co -ordinator

Location Stonehouse

Duties

Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditions
Ensure all submitted service quotes and tenders are followed up including the distribution of Service marketing literature, actively follow up possible service sales opportunities and discuss Service Contract options with customers and clients to support the growth of Commercial Service revenue
Coordination of Service Visit and Contract Visit and completing accurately associated support functions including administering third party help desk portals / dashboards
Validation / invoicing of Service / Contract visit reports, coordinating required outputs and advisories to customers post completion of the visit
Taking incoming contacts to support customer service team
Pro-actively identify opportunities for potential new service business
Being helpful and positive in all dealings with customers and fellow associates
Work in conjunction with all business areas including; Field Service Team, Customer Services Department, Customer Services Team, Commercial Specification Teams (both internal & external), Marketing, Customer Service Team, to further develop the quality of service deliver
Support preparation of monthly reports, reviewing contract performance and work-in-progress levels, follow up and tracking of projects
Target opportunities activities through outbound telemarketing activity
Initially 3 months could lead to perm opportunity for the right candidate

Great Culture

Please send your cv for immediate consideration to 

COM1