Reception Team Lead

Woodland & Glendon Wood Hospitals | 37.5hrs per week, Full-time

The Role

An exciting opportunity has arisen for an enthusiastic and experienced Team Leader to manage and develop our Reception Team and processes at Woodland and Glendon Wood Hospitals. The Reception Team is an integral part of the hospital function with strong linkage to both internal and external customers. This role is an integral part of driving excellent customer service alongside administrative processes.

This position requires an individual who consistently exhibits a positive attitude and has proven experience of managing successful teams whilst developing processes and reporting systems pivotal to driving and managing our current business. You will have proven experience of delivering results within a pressured environment. You will be an excellent communicator, with the ability to challenge behaviours whilst making significant change at pace. With demonstrated computer proficiency (MS Office, Excel packages) your attention to detail and accuracy is essential as is the ability to effectively time manage a busy team workload.

Woodland and Glendon Wood Hospitals are leading private facilities located in Kettering. Both hospitals form part of the larger Ramsay group with staff working collaboratively across both sites.

The hospitals offer Outpatient and Diagnostic Services across both sites including X-ray imaging, CT Scanning and MRI scanning. There are both Day case and Inpatient areas in both sites providing surgical provision for a number of specialities including Orthopaedics, Spinal Surgery, Ophthalmology, Endoscopy and others.

Responsibilities

• Providing an efficient front of house service excelling in customer service as the first point of call for all hospital visitors.
• Leading team to ensure that all mandatory Patient information data is obtained and available for the arrival of customers i.e. online registration forms and medical questionnaires
• Registering outpatient appointment arrivals on PAS
• Registering radiology appointments on RIS/PACS
• Managing petty cash
• Emergency phone, paging system
• Visitors/contractors sign in via intellicentrics
• Ensuring data is correctly captured in order to ensure full and successful payments for procedures and appointments.
• Ensuring patient record is maintained with appropriate financial class
• Processing incoming/outgoing mail
• Managing the hospital telephone system, ensuring all calls are answered in agreed timescales and directed accordingly.
• Ensure each patient has completed the required patient information form prior to each visit and that this information is updated onto PAS within 24 hours of receipt.

What you'll bring with you

• Previous experience of team leadership
• Demonstrable proven organisational and time management skills
• Ability to write and present clear, concise and relevant information in a variety of formats
• Proven ability to make decisions and establish priorities under conflicting demands
• Very organised, a good communicator with a high degree of computer literacy
• The ability to successfully collaborate with other teams within the hospital
• The ability to make decisions and use your initiative
• A flexible and positive attitude

Benefits

• 25 Days Leave + Bank Holidays (prorated)
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Onsite staff restaurant (Woodland Hospital only)
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients

each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.