Service Desk Analyst - Windows, O365, AD, Networking - large team
I'm looking for a skilled customer-focused Windows Service Desk Analyst to provide exceptional technical support to internal customers. The ideal candidate will combine strong technical knowledge with excellent customer service skills.
They have a flat structure, so their service desk covers 1st , 2nd and some elements of 3rd Line Technical Support. The Service Desk has access to all their technical estate so can get involved in providing fixes to a broad and varied range of technical issues. This is not just logging problems for someone else to fix!!
They require technical skills in many of the following: Windows 11, O365, Networking, LAN / WAN, Application Support, Active Directory, VMWare, DR, Storage etc.
Whilst primarily BAU focused you will also get involved in a range of continuous improvement projects and roll-out of new technologies. They offer great opportunities for skill and career progression and have a dedicated Infrastructure team for major escalations.
Key Responsibilities:
* Provide first and second-line technical support for Windows-based systems and applications
* Diagnose and resolve hardware, software, and network-related issues
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Manage and prioritise service requests through their ticketing system
* Support Microsoft Office 365 applications and Active Directory
* Document solutions and maintain knowledge base articles
* Assist with basic Windows server administration tasks
* Participate in IT projects and system upgrades
Required Qualifications:
* 2+ years of experience in IT support
* Strong knowledge of Windows 10/11 operating systems
* Experience with Microsoft Office 365 suite
* Understanding of networking concepts and troubleshooting
* Excellent problem-solving and analytical skills
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Outstanding communication and customer service abilities
Please note they work with a shift pattern which varies weekly to offer user support between the hours of 6am - 5.30pm (6am - 2pm, 8am - 4pm, 9.30am - 5.30pm) and you will be required to be on-call 1 week in 7 for which you will receive an on-call allowance worth £3,000 per annum. You will need to be able to drive due to the office location and occasional visits to other sites.
Salary - £28,000 - £35,000 + £3,000 on-call allowance + benefits
Location: Malton, North Yorkshire - Office-based role.
N.B. They do not sponsor visas and you must live within a commutable distance of the Malton office.
If you're passionate about IT Support and customer service and want a role that will help you progress your career and skills then we want to hear from you! APPLY NOW to join their talented IT team