Business Relations Manager
37.5 hours per week
Competitive salary plus car allowance
Westbourne Centre - Birmingham
The Westbourne Centre was launched in January 2009 by four well-established surgeons who wanted to provide a safe and pleasant environment for their patients and have the opportunity to work collaboratively to bring about new methods for treatments. Joined by Ramsay Healthcare in a joint venture, The Westbourne Centre is able to offer individualised care and treatment with the support of a major UK healthcare provider.
The Role:
This exciting role, leading a small team and reporting to the Hospital Manager, is pivotal in driving growth and increased referrals across all payor channels into the hospital, by developing and delivering excellent stakeholder engagement and communications.
The Business Relations Manager role is based primarily on site but will include travelling to visit stakeholders in our regional area. The role is accountability for increasing and delivering targeted referrals and revenues by building strong links and effective stakeholder relationships across the referring healthcare community.
The successful candidate will organise and facilitate educational events and develop referral opportunities between consultants, GPs and other external stakeholders through various high quality communication methods, both virtually and face to face.
You will be responsible for assisting with developing an engagement strategy and delivering promotional activity.
The role will be supported by using analytics and data insight to ensure optimal use of time and resource for both new and existing referrers in order to develop your portfolio, and to identify opportunities for business development in line with the centre's strategic business plan and targets.
What you'll bring with you:
Experience of working in a similar role within healthcare or proven track record in sales and account management environment.
Ability to work effectively in a team environment and autonomously when in a field-based role.
Excellent communication and negotiation skills.
Tenacity and resilience; a strong desire to achieve targets.
Strong IT literacy.
Flexibility to work evenings and some weekends for planned schedule of events / hospitality.
Great customer service skills with the ability to build lasting client relationships.
Excellent time management skills with the ability to re-prioritise and adapt quickly.
Excellent interpersonal skills and ability to build and maintain commercial relationships and networks.
An understanding of the UK healthcare market
Full UK driving licence and access to a vehicle.
Benefits:
25 Days Leave + Bank Holidays
Private Pension
Enhanced Competitive Parental Leave Policies
Private Medical Cover with option to add partner & dependants.
Life Insurance - 3 X Salary
Free Training and Development via the Ramsay Academy
Employee Assistance Programme
Cycle2Work scheme available, in partnership with Halfords
The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision "People caring for People". We know our people are our greatest asset, our business is growing and we would like you to join us.
We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.
