Title: Collections Team Leader
Location: East Midlands 100% office based
Term: Permanent
Hours: Monday-Friday
Salary: Up to £52,000 DOE + benefits
This is an exciting opportunity for an experienced Collections Team Leader (6 FTE) who has previously working within financial services to join a growing business. Based East Midlands
Do you have excellent leadership skills?
Do you follow a task through to end result?
Can you drive performance?
Key Responsibilities of a Collections Team Leader
* Proactively managing the Collections team who have a a portfolio of accounts to arrange payment plans.
* Negotiating agreements/payment plans where appropriate.
* Working closely with clients to achieve the right outcome.
* Make referrals for support and provide advice and information.
* Build excellent customer and stakeholder relationships, both internal and external.
* Achieve targets and KPIs.
* Managing team of 6 Collections Agents
Skills and experience
* Excellent communication skills
* Good verbal and written communication skills.
* Strong time management & organisation skills.
* Confident at making decisions and accountable for workload.
* Adaptable and flexible in an ever-changing environment.
* Exceptional collaborative skills to work with different departments.
* Able to work efficiently, both independently and within a team environment.
Please follow the link to apply for this Collections Team Leader role