Role: Service Delivery Manager
Location: Northampton (on-site working)
Salary: £40,000-£43,000 per annum + benefits

We are currently working with a large sale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will be responsible for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will be responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement.

Skills and experience required:

Client-focused mindset and an exceptional drive to exceeding client expectations
Exceptional communication and interpersonal skills, both written and verbal, with the ability to communicate complex technical concepts or issues to both technical and non-technical stakeholders
Good IT background gained from an equivalent role or similar
Demonstrable understanding of service operations
Strong problem-solving and decision-making abilities, with an operational and technical problem-solving orientation.The role will be on-site full time for the duration of your probation and would then move to a hybrid model thereafter. Please consider this before applying for the role.

If you are interested in the role and would like to apply, please click on the link for immediate consideration.

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