Freight Forwarder based in Basildon is looking to recruit an Internal Sales Support Operator.

Salary £32k - £36k + commission

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Prospecting for business opportunities and support BDM's and other staff members

* Proactively develop opportunities from customers, networks and agents

* Obtain relevant information from customers in order to complete quotations and supply best possible solution.

* Keep operational staff & Customers fully updated on pending orders that will need to be processed and space secured.

* Source buy rates where required and produce quotations from the system.

* Ensure all Quotations and costs are loaded onto computer system either by EDI or manually, checking for accuracy.

* Ensure all quotations are responded to and actioned in a timely manner

* Follow up on quotes with clients and agents and secure bookings.

* Be aware of company product, services, key selling points and general market knowledge.

* Develop constructive relationships with key customers and key partners/agents, resolving any concerns and ensuring corrective action is taken.

* Deliver new sales opportunities with overseas partners and agency networks in line with Strategic Sales campaigns and promotions.

* Maintain all records within company systems, with focus on sharing pertinent information with management and colleagues.

* Achieve or exceed key performance indicators set. These should be reviewed weekly and summarised monthly along with action plans for improvement for the following month, as appropriate.

* Propose events and activities to enhance APGL's connection with potential target customers and markets. Attend events, as appropriate and agreed.

* Complete weekly & month end routines as directed by your line manager.

ADDITIONAL DUTIES & RESPONSIBILITIES:

* Any other duties as required by management

KNOWLEDGE, SKILLS AND EXPERIENCE

* 4+ Years experience withing the freight industry preferable but not essential

* Preferably multi-modal experience (Air, Sea, Road) but not essential

* A pro-active attitude

* Excellent customer service skills

* Excellent communication skills

* Able to work and meet deadlines