We are seeking a dedicated Customer Service Advisor to provide exceptional service in our Logistics Distribution and Supply Chain department. The successful candidate will be a key team member, responsible for managing customer queries and building strong customer relationships.

Client Details

This opportunity lies with a large organisation in Haywards Heath. With over 2,000 employees, the company is renowned for its strong commitment to customer satisfaction and high-quality service.

Description

Customer Service Advisor Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions
Update internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support RepresentativesProfile

A successful Customer Service Advisor should have:

A degree or equivalent qualification in a relevant field
Experience in a customer support role
Excellent communication and problem-solving skills
Ability to multi-task, prioritise, and manage time effectivelyJob Offer

A competitive salary
A vibrant and supportive company culture
Opportunities for personal and professional growth
Generous holiday leave