Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, and identifying and implementing areas for improvement within the service booking process.

Client Details

A well known manufacturing company based in Weybridge.

Description

Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
Producing quotations using SAP, confirming and documenting price and site availability to customer.
Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
Communicating with credit controllers regarding credit checks / issues.
Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
Providing operational training to other temporary team members and compile data for analysis
Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.
Being the voice of your regional admin team to management to communicate issues and improvement plans.
Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.
Prioritise mail to maintain customer satisfaction.
Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.
Delivering a high quality professional service to external customers and colleagues.Profile

Ability to develop and maintain good relationships internally/externally and at all levels
Excellent presentation skills and a confident, engaging communicator
Highly organised & able to prioritise
Ability to work under pressure and maintain accuracy
Demonstrate customer centric behaviours and a passion for customer service
Competent in systems application
Previous experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.Job Offer

Immediate start
Good rate of pay
Working in a well established company