Headley Prefessional Recruitment are working with a 5* Housebuilder who have a fantastic brand, product specification, marketing support and significant pipeline of impressive developments.

To be a success in this role, you will be an experienced New Homes Sales Executive who is onboard to cover for Holiday Cover within the North East Region.

In addition to the basic salary, my client will pay you a guaranteed monthly payment of £600 as this role at times covers other locations in the region.

My client also prides itself on personal developemnt plans for each employee to fulfill career ambitions.

Job Role:

You will be based at one of the regional developments and then be required to work from another development to cover holidays. All mileage is paid.

To secure and progress reservations through to completion, whilst providing 5* customer service and ensuring KPI's are achieved.

Main Duties and Responsibilities

Effective delivery of sales targets: Deliver KPI targets, including but not limited to:

Reservations, Price performance, Days to exchange, Legal completions

Manage negotiations to achieve sales targets with a focus on price improvement

Ensure all sales that are using schemes are managed appropriately

Deliver 5* customer service and experience:

Provide an excellent customer journey experience to all customers to achieve 5* HBF status excellent Trustpilot reviews, and at least a pass from a mystery shop assessment

Recognise customer profiles to tailor your approach and build rapport

Provide knowledgeable information and thorough show home demonstrations

Establish customer requirements, needs, and wants to provide relevant information

Provide and explain all relevant information to customers including plans, products, pricing etc. Ensuring that the information is up to date and fully understood, whilst managing customer expectations

Maintain contact with customers on a regular basis, focusing on ensuring an excellent customer journey and providing progress updates

Undertake customer choices and extras appointments

Respond to customer enquiries, questions, and concerns in line with the customer journey

Provide knowledgeable and informative new home demonstrations and handovers

Represent and deliver the companies high-quality standards:

Promote the products and homes, highlighting features, benefits and USPs

Carry out regular plot checks to identify and report quality and presentation concerns to site team and management to maintain quality standards

Regularly review and maintain site and show home presentation standards and highlight to management any areas requiring improvement

Take part in weekly site and sales team meetings to discuss presentation standards and actions to take

Proudly represent and promote the company values to all customers and colleagues

Provide accurate and timely information and data to customers and colleagues:

Provide accurate and up to date information, with all customer journey information recorded on the CRM system

Accurately explain working drawings and plans

Liaise and communicate effectively with external bodies such as solicitors and financial advisers to achieve exchange targets

Conduct regular meetings with Site and Sales Managers to ensure processes run smoothly and issues are highlighted, actioned, and resolved

Provide handover documentation to customers including adherence to company policy and procedures

Conduct and provide competitor report monthly, on time and accurately

Provide Comms and Marketing with customer stories and feedback from marketing campaigns

Compliance with training and regulatory bodies:

Pro-actively complete all required training within set timescales

Understand and adhere to relevant industry regulations

Take responsibility for own learning, ensuring evidence of learning is recorded and saved

Identify own areas of improvement and highlight to management

Pro-actively participate in training sessions

Mentor and guide Trainee Sales Executives

Understand and adhere to Health and Safety requirements and expectations

Key Attributes

Experience managing a new build development and working to targets

Excellent sales and communication skills

High standards of presentation

Knowledge of the conveyancing process and a proven history working with solicitors and financial advisors

Effective negotiation skills

Proactive, professional, and self- driven

Excellent demonstration skills and knowledge

Ability to work independently

Ability to be an effective team player

Proven ability to meet and exceed sales targets whilst managing a varied workload in a fast-paced environment

Desirable:

Ability to adapt to change and a willingness to make suggestions for business improvement

A flexible approach to working days/ hours to meet the needs of the business

Confident training new starters and trainees

Experience

Previous experience working in the new build industry and managing a new home development

Experience of selling off plan

Good literacy, numeracy, and IT skills

Good knowledge of the local market

Full UK driving licence and own transport

If you feel you have the required experience, professionalism and drive to be a success in this role, please APPLY TODAY